• 22ndRabbit Pickup Points opening hours vary. Hours will be confirmed in checkout and on your Ready to Collect email.
• If you qualify for COD a non-refundable service fee will apply, payable on delivery in addition to your order total.
22ndRabbit reserves the right to amend delivery costs at any time. All changes will be disclosed here.
What payment methods are available?
Payment can be made by:
• Credit card: VISA & Mastercard
• Debit card: VISA & Mastercard (must be 3D Secure enabled)
• Instant EFT through Paypal
• Wallet Funds
For more information on what is required to process a payment, proceed to checkout, select your desired option and follow the instructions.
Payment methods shown in checkout are subject to availability and limitations depending on your cart value, items, delivery location & method and prior purchase history.
*Note that Cash On Delivery carries a service fee.
Where is my order? How can I track the status of my order?
We’ll email you whenever the status of your order changes.
You can also track your order by navigating to My Orders (under the My Account section of our website). Here you’ll see a history of your purchases, estimated shipping times and the current status of pending orders.
Unfortunately, our customer care team doesn’t have the possibility to speed up the delivery or give you more information than already provided via the tracking link.
What are your hours of operation?
Our website never closes – you are free to purchase 24 hours a day, 365 days a year.
If you have a query you can reach out to us through the Contact Us form. Our agents will get back to you within 24 hours.
If you would like to speak to an agent, our Customer Service team are available at the following times:
Monday-Friday: 08:00 to 15:00
Saturday: 9:00 to 12:00
Sunday: 11:00 to 14:00
Public Holidays*: 10:00 to 13:00
*We are open on public holidays, with the exception of Christmas Day and New Year’s Day.